Benji CarterOne of the things I didn’t expect when we started our small coffee shop in Charlotte was how important a POS system was. We tried to do everything manually since we only had a couple of customers, but once our business was popping off, we had to upgrade.
My team and I searched for the most reputable POS system providers in Charlotte, and we were surprised at how few and far between they were. Nonetheless, we dove deep into this labyrinth, and today, making sales has never been more professionally organized and seamless!
So, if your old PC is struggling to keep up with your sales, we’ve got you covered! Keep on reading to discover the most reliable POS system providers in Charlotte that’ll help you keep track of inventory and sales!
What is the average cost of POS systems in Charlotte?
POS systems in Charlotte typically cost around $1,000 to $3,000 for basic setups, and $5,000 to $10,000 or more for more advanced and multi-terminal setups.
1. POS Nation
Location: 3021-B Griffith St.
Contact: +1 877-727-3548
Business hours: Monday to Friday: 8:00 AM to 6:00 PM
POS Nation does several things right, starting with its 24/7 support, which customers are entitled to upon purchasing one of its systems. We also spoke to current clients, who shared that they always pick up the phone promptly and walk them through solutions clearly.
Furthermore, we want to commend the response team for their knowledge and experience in troubleshooting the issues remotely.
Clients we spoke to also shared that they chose POS Nation because it’s an all-in-one provider, offering both software and hardware, such as printers, scanners, and terminals. This way, they don’t have to juggle between different vendors—even with payment processing.
They also highlighted the in-depth setup and onboarding at the start, which helped them become familiar with the systems.
We also like how flexible their POS systems are, allowing them to be customized for different types of stores, such as cellphone repair, grocery, and tobacco shops. However, we noticed they’re geared more toward retail and lack a portfolio of food and beverage companies.
Quick, courteous, and very competent
“Paul reinstalled a POS station in my back office after the installation of Windows 11 kicked it off my computer.
But he also created a back-office POS so that I wasn’t “sharing” register 1. This had never made sense to me that the system was originally set up that way. He was quick, courteous, and very competent. Thanks, Paul!”
Amy Thurrott, Google Review
Very professional and reliable
“Paul did a great job getting our PIN pad and system back in sync and working. We were up and running before our first customer. I can always count on the Com Cash representatives at any time for assistance. They are very professional and reliable.”
Phillip Norman, Google Review
2. Brilliant POS
Location: 3600 Arco Corporate Dr Ste 625
Contact: +1 855-515-7510
Business hours: Monday to Friday: 8:30 AM to 5:30 PM
Brilliant POS is an excellent option for business owners, mainly because it treats each client individually by partnering them with a dedicated account manager. Clients we spoke to said the consistent point of contact enables them to receive personalized support and feel cared for.
The company’s systems are customizable based on the business’s industry, and they have the hardware to complement them. They offer a wide array of equipment, including kiosks and barcode scanners, to serve businesses of all sizes.
Our interviewees also highlighted the quality of their hardware, as they have never required any replacements or repairs since installation. Furthermore, if there are minor troubleshooting issues, the company is quick to send hands-on support.
Clients have also praised the user-friendliness of their POS software. They added that even though there was a dedicated training after installation, they felt that they would’ve picked up the different features, including inventory tracking and real-time reporting.
Our only gripe is that they’re not the cheapest option. Fortunately, they offer 0% interest financing to make payments more accessible.
Very intuitive and user-friendly
“Brilliant (Clover) POS has been working great. My account Representative has been excellent. She helped me set up the entire menu so I could start immediately selling. The application is very intuitive and user-friendly. I easily updated and modified menu items and modifier groups.
The reporting has also given me excellent insights into sales. I know exactly how much was sold, how much was cash, or debit/credit, tips, and exactly how much taxes I need to set aside. So helpful. Very good service.”
Quico Reed, Google Review
Responds very quickly
“We started out with a Clover point of cell system to a brilliant POS with the Clover Duo system. We love it so far. Lisa Thang was extremely helpful and answered the million and one questions that we had with no problems.
Anytime we have questions on how to use specific features, he responds very quickly with the help that we need. Thank you, Lisa Thang, and I hope this is the start of a very long professional relationship. Their support team is very helpful.
I’m very satisfied with both the product and the service. It works smoothly and has made my business transactions much easier.”
Teresa Pham, Google Review
3. Charlotte POS Systems
Location: 2170 Grist Mill Dr SW
Contact: +1 704-610-4003
Business hours: Open 24 hours
Although Charlotte POS Systems only offers one software, Clover, it’s made up for by their world-class customer service. We spoke to their clients, and the response was mostly positive, with most of them praising the promptness and professionalism of their technicians.
Furthermore, it’s hard to rule out the company since Clover is one of the most reliable POS systems in the industry. Aside from being highly customizable based on the company’s industry and scale, it’s also among the most user-friendly.
One of the things that makes it so intuitive is its cloud integration, which lets business owners track their sales and inventory from anywhere. Moreover, the company mostly uses iPads, which are already user-friendly.
We also appreciate that the company offers free demonstrations of this software without pressuring clients to purchase its products right away.
The company also puts a strong focus on retail businesses, and its portfolio speaks for itself: it’s partnered with multiple grocery stores, pharmacies, and convenience stores.
Nothing but professional
“Top-notch service. Been working with Steven for years, and he is nothing but professional, kind, competent, and smart. He and his tech team can solve any issue and are available for any of your needs. Highly recommend!”
Vivian Chou, Google Review
Always does a great job
“We have been with Steven for over 10 years and are always happy. Steven always does a great job of handling our POS issues quickly and professionally. His attention to detail in ensuring that all our needs were met was impressive. Really satisfied with the company.”
Username, Google Review
4. Total Merchant Supply
Location: 9731-D Southern Pine Blvd
Contact: +1 704-523-6244
Business hours: Monday to Friday: 9:00 AM to 5:00 PM
Total Merchant Supply is one of the safest options in Oklahoma City due to its 27+ years of proven expertise. This tenure signifies their reliability and consistent quality of work and customer service.
Speaking of customer service, the company offers 24/7 tech support through phone calls or hands-on support by sending one of their technicians. Furthermore, clients we spoke to mentioned that the company features a backup connectivity to keep their transactions online.
One thing that Total Merchant Supply does differently is that it offers a fully interactive showroom to help potential clients try to eliminate any guesswork before investing in one of their systems.
It’s also admirable how the company uses non-proprietary hardware, allowing clients to create their own ecosystem of devices, from printers to scanners, etc. Moreover, the company offers all the software, hardware, and processing to create a fully-fledged POS system.
The only downside is its slightly pricier range compared to other providers. However, they do offset this with these financing options, including a plan that requires no down payment.
Top-notch service, quality equipment, and software
“I have been with Total Merchant Supply for over 10 years and continue to appreciate their top-notch service, quality equipment, and software. I did sign up for the tech support service and have always been a top priority when system issues arise.
I also get all my paper supplies from TMS with timely delivery and very competitive prices. They’re a pleasure to do business with, and I never feel like “just another client”.
Kirk Weaver – Owner
Lebowski’s Neighborhood Grill
Charlotte, NC”
Kirk Weaver, Google Review
Willingness to quickly help
“Elite Training Academy has been involved with Total Merchant Supply on different levels for approximately 10 years! They have assisted us during a “crisis” situation (created by us) on numerous occasions. Their professionalism, integrity, and customer service are above reproach.
Their willingness to quickly help us and the great service that they provide is very much appreciated.”
Elite Training, Google Review
5. DC POS Systems
Location: 1811 Sardis Rd N #222
Contact: +1 704-620-4416
Business hours: Monday to Friday: 9:00 AM to 6:00 PM
DC POS Systems is a small, family-owned business. Due to its nature, there’s a shortage of public feedback availability online, but at the same time, it guarantees that each client gets personalized attention.
We spoke to their clients, and they noted that they were skeptical at first but quickly grew confident because of the great relationship-building skills of the staff.
Furthermore, the small team offers end-to-end support and doesn’t just aim for initial sales. They help in everything from choosing the right system and hardware to installation, and ongoing maintenance and upgrades in the future.
We also appreciate their free training program for clients to help them familiarize themselves with the system in real-world situations. Moreover, they offer both remote and in-person assistance for troubleshooting and fixes.
Clients we spoke to also chose this company due to its prioritization of user-friendliness. They added that they immediately grasped the system after a quick training session.
