Marcus HillIf you’ve been living in Charlotte for a long time, you’ll notice that no matter how expensive your haircare and skincare routine is, you still end up with dry hair and occasional skin flare-ups.
It’s not pretty, I know. I’ve purchased all sorts of products, but nothing seemed to work. That is, until I had a massive leak at home, and after a nice talk with the technician, I accidentally learned that my neighborhood has hard water.
If you’re tired of always ending up with brittle hair, skin breakouts, and limescale buildups in your pipes, check out our trusted water softener services in Charlotte. We handpicked the best for proper installations!
1. CGC Home Services
Services: Water softener, water neutralizer, reverse osmosis, water treatment
Address: 14333 Hunters Rd, Huntersville
Contact: (704) 912-4426
Hours: Monday – Friday: 8 am – 5 pm
It’s not at all a shock that CGC Home Services is included in our team, as they’ve been in business since 1946, serving the Carolinas. They specialise in water treatments and plumbing, making them highly qualified for installations.
They mainly install Kinetico water treatment systems, which are considered a solid option for reliability. And since they’re an authorized dealer, they have direct access to its premium water treatment systems.
As far as their offerings go, we can say they’re top-notch because of the several options for every budget and hard water treatment needs in Charlotte. For example, they offer the non-electric Kinetico Premier XP and the smart technology Powerline Pro Series.
Plus, the free water analysis to test your hard water level is a convenient addition, although it would be better if we didn’t hear reports about poor customer support, mainly the lack of responsiveness to appointments.
But we found the ongoing support fairly consistent, as they can provide maintenance checks and troubleshooting when needed.
Professional and knowledgeable
“Professional and knowledgeable. They helped us find a solution for our situation and had us back up and running the same day. They understood our circumstances and worked with us to explore their resources to meet our needs. Highly recommend. Shane was fantastic!”
-Lauren Sullivan, Google Review
One of the most pleasurable service experiences I’ve ever had
“Today I had my Kinetico water softener serviced by a master technician, Dale. He was absolutely wonderful. Super knowledgeable and very friendly. He knew exactly what was wrong and fixed it promptly.This was one of the most pleasurable service experiences I’ve ever had. The company is very fortunate to have him as a employee.”
-James Al-Hussaini, Google Review
2. Culligan of Charlotte
Services: Water softener, reverse osmosis, water filtration, salt delivery, and more
Address: 655 Pressley Rd
Contact: (704) 742-2899
Hours: Monday – Friday: 8 am – 7:30 pm
Founded in 1984, Culligan of Charlotte is one of our top choices for high-efficiency water softeners in the city. They have a bunch of products, allowing them to provide exactly what the client wants, in terms of prices and requirements.
To give you an idea, they offer smart technology electric water softeners, which are ideal for energy and water efficiency. These options come with a 30-day money-back guarantee and a limited lifetime warranty, too.
Furthermore, their smart water softeners mostly have daily monitoring system diagnostics, water softening controls, and automatic service notifications. Their free in-home consultations can determine which is best for your home.
Transparency could improve, in our opinion, given that we received reports about the lack of proper communication about increased prices. These were isolated cases, thankfully, since most of the experiences we’ve seen have been smooth.
Installations have been smooth as well, as they provide full services to ensure you’re all set with your new water softener treatment system.
Great customer service and support
“Culligan was fantastic. Great customer service service and support. Taft did a great job in providing top notch customer service and the install was done professionally. Taft is knowledgeable and highly experienced. Lucas provided good assistance as well. Job well done and highly recommended Culligan.”
-Tim, Google Review
Made the entire purchase process very seamless
“Arden did a great job clearly explaining the current water parameters and made product recommendations exactly what we would need. He made the entire purchase process very seamless and scheduled the install same week. Alex who did the installation is very knowledgable and answered all my queries on the product operation, maintenance tasks, warranty info etc., patiently. Also, he made sure all the debris and water spills from the work are cleaned and removed. Very professional.”
-Surendar Manharan, Google Review
3. Artisanal Water Solutions
Services: Water filtration, water softener, reverse osmosis, and water conditioner
Address: 18637 Northline Dr Suite H, Cornelius
Contact: (704) 315-6344
Hours: Monday – Friday: 9 am – 5 pm
One of our most reliable hard water treatments in Charlotte is none other than Artisanal Water Solutions, a company that sticks to tailored solutions for every household. They even bring over two decades of expertise in water quality services.
As a result, they’re able to provide the right solutions for every need since water softener systems aren’t a one-size-fits-all. It starts with a free water test to provide the right options based on your home’s water quality.
While we like the whole-house water softener system they have, we’d like to see more options to cater to various needs, perhaps a point-of-use system in case of budget issues. Then again, they provide custom equipment, so it’s not that big of a deal.
The installation? Fantastic. Based on what we’ve seen, they use third-party factory-trained professionals to make sure the whole process is done right.
And when it comes to customer support, we only have good things to say. Regular follow-ups, clear communication, efficient scheduling system, and friendly team—a solid service overall!
We had a great experience
“We had a great experience with this company! The owners were professional, responsive, and easy to work with. We purchased both the RO system and water softener, and we absolutely love them. Highly recommend!”
-Brandon, Google Review
Honest with no gimmicks or corporate sales pitch
“We recently moved to NC and the first thing we noticed is the bad quality of the water. We reached out to many water filter companies, but Artisanal Water Solutions was the only one who was honest, with no gimmicks or corporate sell pitch. They were easy to work with, responsive and quick to setup an installed date. Plus, they charged a fraction of what others were offering- very affordable. We absolutely love our water now, we can feel the difference! I would highly recommend Artsinal Water Solutions to all my families and friends.”
-Adhur Lekovic, Google Review
4. Roto-Rooter
Services: Water softener, water filtration, water heater, plumbing, drain cleaning, water damage cleanup, and more
Address: 1700 Orr Industrial Ct
Contact: (704) 535-5303
Hours: 24/7 (for emergencies)
Roto-Rooter has the complete solution in Charlotte for all water filtration and softener needs. Their services are vast, as they offer plumbing, drain, and water damage services, bringing a complete package for various issues.
The hard water treatment we’ve seen is impressive too, as it covers every household’s need and budget. To give you an example, they have systems for light industrial use, small spaces, and whole-home protection against buildups.
In addition, we appreciate the whole-house anti-scale system, which is a solid substitute for a water softener. It essentially prevents scale buildups on pipes and only requires easy and quick installation.
Given their plumbing services, they can provide solutions to all sorts of piping systems. It would’ve been better if not for some price inaccuracies, which some clients reported, making their service not the most ideal for tight budgets.
But they are open daily, and they do follow up when needed. The efficiency we’ve seen makes up for their shortcomings, anyway.
Had everything resolved within an hour
“Zonun came out quick. He was professional, explained the problem, what he needed to do to fix it, and had everything resolved within an hour. Overall a good first impression for me and I would consider calling Roto-Rooter again.”
-Fidel Dorantes, Google Review
Provided excellent service from start to finish
“Travis and Chase provided excellent service from start to finish. They arrived on time, communicated clearly throughout the process, and completed the work efficiently and professionally. The quality of their work was top-notch, and the experience was smooth and stress-free. I would confidently recommend their team to anyone in need of reliable plumbing services.”
-Benjamin Patterson, Google Review
5. Morris-Jenkins
Services: Water softener installation, repair, and replacement; plumbing, heating services, cooling services, and more
Address: 13725 S Ridge Dr
Contact: (704) 357-0484
Hours: 24/7 (for emergencies)
As far as Charlotte water softener installations go, Morris Jenkins is an option that always pops up. It’s due to their services, which include replacements and repairs, where qualified technicians can work on exactly what you need.
Plus, they have plumbing services, making them equipped to handle basic and complex piping systems when installing water softeners. The thing is, they don’t sell hard water treatment systems, only service them.
Still, they have vast experience with water treatment systems, enabling them to provide recommendations based on your water quality. We can safely say that they know how to give the best options, as they offer free water quality tests.
The best part is that they arrive fully equipped, resulting in a more efficient service. Even the clients we spoke with applauded the easy scheduling system.
A quick note: they aren’t exactly affordable. We get the price, though, since their qualified technicians provide end-to-end solutions.
Exceptional to work with
“Shay and Jake came by today to install an whole home water filtration system with the salt water softener and were exceptional to work with! We also had an electrician come to help with the installation of an outlet based off where the units were installed. They were very knowledgeable, professional, and answered a TON of questions. We felt VERY comfortable with the process and the outcome of the install. Highly recommend them and the team at Morris Jenkins!”
-Michael R. Acosta, Google Review
Very knowledgeable
“We had an issue with a leak in our crawlspace from a water softener install last year. We were so glad to see Garrison arrive this morning to repair the problem. We have found him to be very knowlegeable as he has been to our house in the past to diagnose a problem with inconsistent water temperatures after a new hot water heater was installed. He diagnosed the problem with the shower valves at that time and the hot water has been fine since. We truly appreciate the knowledge and professionalism from Garrison. He is a great asset of Morris Jenkins. Kudoos to Garrison.”
-Christina Estell, Google Review
